Playson - Technical Support Specialist
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Technical Support Specialist

Remote
  • Slovakia

Job description

Playson is a leading online gaming supplier, founded in 2012, which has developed worldwide recognition in the industry. We offer complete gaming solutions based on the latest technologies and detailed market analysis for the leading iGaming operators.

We are on the lookout for a Technical Support Specialist to join our Midgard squad.

Job requirements

To succeed in the advertised role, you have:

  • To be proactive and client-oriented person with strong work-ethics
  • Effective communication skills with a proven ability to troubleshoot
  • At least Upper-intermediate level of proper written and oral English
  • Strong desire to develop and learn quickly
  • Knowledge of XML/JSON
  • Knowledge of Git
  • Understanding of API protocols
  • SDLC knowledge
  • Ability to have obligatory 2-3 remote night shifts per week
  • Basic knowledge of QA process
  • Previous experience in a relevant position (2+ years)
  • Experience with monitoring systems

What will you be doing?

  • Understand and analyze issues to be able to find appropriate solutions
  • Integration protocol testing
  • Second-level customer support
  • Delivering excellent customer service with 5 shifts a week
  • Proactive work with cross teams

What you get in return:

  • Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system
  • Tax Coverage: The company fully covers all applicable taxes
  • Remote Work Option: Choose to work remotely, providing greater flexibility and comfort
  • Medical Insurance: Receive comprehensive medical insurance for both you and a significant other
  • Financial Support for Life Events: We provide financial support during special life events
  • Unlimited Paid Vacation: Enjoy unlimited paid vacation leave
  • Unlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessary
  • Professional Development: Get reimbursement for professional development courses and training

The recruitment process looks like this:

1. HR interview (45-60 min)

2. Technical interview (60 min)

3. Final Interview (45-60 min)


If the job description rings a bell - take action and apply!
Looking forward to welcoming you to the iGaming world!
Ambitious goals request a quick ability to maneuver through changes in the world. Playson is all about that.

Join us today!

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