Technical Support Lead

Playson is a leading online gaming supplier, founded in 2012, which has developed worldwide recognition in the industry. We offer complete gaming solutions based on the latest technologies and detailed market analysis for the leading iGaming operators.

We are on the lookout for a Technical Support Lead to join our Midgard squad.

To succeed in the advertised role, you have:

• To be proactive and client-oriented person with strong work-ethics
• Effective communication skills with a proven ability to troubleshoot
• At least Upper-intermediate level of proper written and oral English
• Strong desire to develop and learn quickly
• Knowledge of XML/JSON
• Knowledge of Git
• Understanding of API protocols
• SDLC knowledge
• Ability to have obligatory 2-3 remote night shifts per week
  
• Basic knowledge of the QA process
• Previous experience in a relevant position (2+ years)
• Experience with monitoring systems
  

What will you be doing?

• Progress Check: Evaluate how well we're doing and meeting goals, especially those in the Stream development Roadmap
• Stream Management: Handle all stream-related events and documents efficiently
• Roadmap Leadership: Take the lead in guiding the Stream Development Roadmap
• Team Building: Play a crucial role in candidate interviews and shaping job descriptions
• Growth Focus: Drive the overall growth and improvement of our capability stream
• Problem Solving: Understand and analyze issues to find effective solutions
• Thorough Testing: Ensure seamless integration with detailed protocol testing
• Technical Support Pro: Provide excellent second-level customer support
• Service Excellence: Deliver outstanding customer service with a full week of coverage
• Team Collaboration: Work proactively with other teams for collective success

What you get in return:

• Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system
• Legal Formalization: Private Entrepreneur (Diia City in Ukrainian jurisdiction)
• Tax Coverage: The company fully covers all applicable taxes
• Remote Work Option: Choose to work remotely, providing greater flexibility and comfort
• Medical Insurance: Receive comprehensive medical insurance for both you and a significant other
• Financial Support for Life Events: We provide financial support during special life events
• Unlimited Paid Vacation: Enjoy unlimited paid vacation leave
• Unlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessary
• Professional Development: Get reimbursement for professional development courses and training

The recruitment process looks like this:

1. HR interview (45-60 min)

2. Technical interview (60 min)

3. Final Interview (45-60 min)

If the job description rings a bell - take action and apply!
Looking forward to welcoming you to the iGaming world!
Ambitious goals request a quick ability to maneuver through changes in the world. Playson is all about that.

Join us today!